ArcaMax

When Bill Chellis' wife falls seriously ill on the morning of a hotel stay, he does what most of us would do -- he calls the Hampton Inn in Great Falls, Montana, to cancel. But instead of compassion, he gets a bill for the full stay.

Q: My wife and I were booked to stay at the Hampton Inn in Great Falls. On the morning of our trip, she woke up ...Read more

Q: I booked an apartment through Airbnb in Beverly Hills, making an initial payment of $1,236. There was just one problem: The address listed for the property didn't exist. Soon after, without my consent, Airbnb charged my card another $7,080.

Airbnb then canceled my reservation and closed my account, even though I never requested either action...Read more

Q: Ouch! On a recent flight from Copenhagen, Denmark, to Newark, New Jersey, on Scandinavian Airlines, I was in the aisle seat of an exit row. The passenger in the middle seat had a heavy bag with a water bottle in her lap, which a flight attendant stowed overhead before departure. Midway through the flight, another flight attendant opened the ...Read more