ArcaMax

Victoria Muenchow hits a deer while driving a Hertz rental van, files a claim through her credit card insurance, and waits 10 months for Hertz to send a $5,873 bill. After her insurance settles the bill, Hertz demands an additional $842 for "diminished value" but can't provide documentation. Can she fight this fee and win?

Q: I rented a van ...Read more

Q: I was flying from Denver to Orlando on Frontier Airlines. I prepaid for my checked luggage. I only had one carry-on bag and a small personal item, both of which were within the size limits. But when I checked my bags, Frontier charged me an extra $220. I had to pay twice for the same bags.

I requested a refund, but Frontier will only give me...Read more

Q: I booked a 17-day National Geographic Expedition to Vietnam, Laos and Cambodia. I'm traveling with four other people. After I rented a car, I immediately reported an issue to the car owner and Turo, whom I rented the car from. But instead of acknowledging the problem, Turo blamed me and charged me $500 for a new paint job. Turo insists that I...Read more